FAQ Page

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What to do when you experience technical difficulties on the site.
How do I go about buying on the Dadas Tile World Website?
Can I pay online?
Can I pay by credit card?
Does Dadas Tile World ship overseas?
I no longer want to receive the newsletter. What can I do?
I'd like to return an item. How do I go about that?
I received a damaged item and I want to exchange it. What is the process?
I've been sent the wrong products. What now?
What to do when you experience technical difficulties on the site.

Send an email to info@dadastileworld.co.za  & we will help in any way we can.

How do I go about buying on the Dadas Tile World Website?

Browse:
Use the website’s drop-down mega menu to navigate to the category that interests you and browse the inventory within the category using the filters on the left hand side of your screen to refine your search. Another alternative is to use the search bar on the top of the screen to quickly find what you are looking for.

Buy:
Once you’ve found a product you like, select your required quantity and click the “Add to Cart” button. At this point you can either continue shopping or proceed to checkout for payment. You are able to add more than one item to our cart.

Once you are ready to pay for the items in your cart, click on the cart icon on the top right-hand side of the page. That will show you all the items you have put into your shopping cart, including the quantities and installation products you have selected. If you’re happy with your choice, you can click the “proceed to checkout” button, your sales request will be processed & you will be sent an email to proceed with purchase. You will need to supply your delivery address, select your delivery option and choose which quote you prefer, supply payment information and pay.

Delivery:
Dadas Tile World can deliver within 10 working days depending on where you live. Please refer to our Terms and Conditions for detailed information on our delivery estimates. We deliver to your door or building site using either our national courier partner or one of our store trucks. Please remember that we only deliver during business hours (no weekends or public holidays) so please select your delivery address accordingly. Deliveries across South African borders will be quoted on an individual basis and will have unique lead times.

Can I pay online?

Dadas Tile World bank details for EFT payments:

DADAS WORLD OF HARDWARE
Account: 331534223
Branch: 052 548
STANDARD BANK
REF: Order ID, Quote Number or Invoice number

Please send proof of payment to info@dadastileworld.co.za

Call the Dadas Tile World customer support agents on 015 291 2277 (Monday to Friday, 08:00 to 17:00) or send an email to info@dadastileworld.co.za  and we’ll get back to you as quickly as we can.

Can I pay by credit card?

Yes, when placing an order on the Dadas Tile World website, on receival of your sales quote you can specify to pay using your Visa, MasterCard or Amex credit or debit card. We also cater for electronic funds transfers (EFT) although the delivery time will be slightly extended in those cases due to differing, bank dependent clearing times.

Does Dadas Tile World ship overseas?

Unfortunately we don’t currently deliver outside of South Africa. We do however facilitate your shipment, should you have a local forwarding and shipping agent. We are also able to provide you with a VAT exclusive invoice for export purposes.

I no longer want to receive the newsletter. What can I do?

Please click on the unsubscribe link at the bottom of the last newsletter you received. You will be taken to a page where you can confirm that you wish to unsubscribe. Alternatively, you send an email to info@dadastileworld.co.za  and we will update your newsletter subscription preferences.

I'd like to return an item. How do I go about that?
  • Please contact the client service line on 015 291 2277 or email us at info@dadastileworld.co.zaand we will deal with your query..
  • In order to be eligible for a credit all items must be in their original packaging and in a sellable condition.
  • If you would like the stock to be collected, we will supply you with a transport quote based on the weight of the stock, for your approval. This cost will be for your account.
  • Refund – Within 10 business days of the returned item having been cleared by Dadas Tile World, the money will be refunded back in the form of payment you used to pay for the order (either EFT or Credit Card); unless you specified that you want store credit or to simply swop the items for something else.
I received a damaged item and I want to exchange it. What is the process?

Should one of your items be damaged or broken during delivery, please contact the customer service agents on 015 291 2277 or send an email to info@dadastileworld.co.za within 24 hours of the delivery taking place and we will arrange for the item to be replaced. If the damaged product is noticed during the offloading of your delivery, please make a note on the delivery documentation.

I've been sent the wrong products. What now?

Please call the helpline as soon as you realise the error on 015 291 2277 or send an email to info@dadastileworld.co.za and we’ll gladly exchange your item for the correct one.
Please note that products need to be in a saleable condition and no credits will be processed for products that have already been installed.

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Contact Support

Call the Dadas Tile World customer support agents on 015 291 2277 (Monday to Friday, 08:00 to 17:00) or send an email to info@dadastileworld.co.za and we’ll get back to you as quickly as we can.

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